Automotive Account Escalations – BPO Dayshift CSR
AgileAssist
Operations Philippines
Chino Roces Makati City
Onsite
₱28,000.00 – ₱28,000.00
15 positions
About the Role
Job Description:
- Manage and resolve complex customer escalations for a major Australian automotive account.
- Provide professional, timely solutions via phone, email, or chat for client complaints and technical service inquiries.
- Coordinate with internal departments and offshore partners to streamline case resolutions.
- Maintain high customer satisfaction ratings while adhering to account metrics and protocols.
- HMO, GYM Perks, Bonuses and other benefits provided.
Requirements
Qualifications:
- Must have at least 3 years of call center sales experience to qualify.
- Experience handling automotive or international BPO accounts is a strong plus.
- Exceptional problem-solving, de-escalation, and communication skills.
Job Details
- Department
- Operations Philippines
- Location
- Chino Roces Makati City
- Work Type
- Onsite
- Open Positions
- 15
- Company
- AgileAssist
- Posted
- Nov 3, 2026