UK domiciliary Care Coordinator

Essential Criteria

Candidates must meet all the following requirements:

1. UK domiciliary care experience: Previous experience working specifically within the UK domiciliary care sector, with a good understanding of how home-care services operate.
2. Domiciliary care rostering experience: Previous experience managing care rotas, allocating visits, arranging cover, managing sickness and dealing with last-minute changes.
3. UK CQC knowledge: Good working knowledge of CQC regulations, fundamental standards, safeguarding, record-keeping and expectations for domiciliary care providers.
4. Excellent English communication: Confident spoken and written English, including professional telephone communication with carers, clients and families.
5. Strong IT skills: Confident using Microsoft Office, emails, digital care management systems and online applications.
6. Organisation and time management: Ability to manage busy rotas, prioritise competing tasks and meet deadlines.
7. Problem-solving skills: Ability to resolve scheduling difficulties, respond to unexpected situations and escalate concerns appropriately.
8. Attention to detail: Ability to maintain accurate records, identify rota errors and ensure appropriate carer allocations.
9. Professionalism and confidentiality: Understanding of UK GDPR principles, confidentiality and handling sensitive client and employee information.
10. Independent working: Ability to work remotely, use initiative, follow procedures and recognise when management support is required.
11. Reliability and availability: Commitment to working Monday to Friday, 8:30 am to 5:00 pm UK time, including GMT/BST changes, with reliable internet and a suitable working environment.
12. Safeguarding awareness: Understanding of safeguarding vulnerable adults receiving care in their own homes and the importance of promptly reporting concerns.
13. Ability to work under pressure: Ability to remain calm, professional and organised when managing urgent rota changes, sickness and operational challenges.
14. Sole employment and exclusivity: Willingness and contractual ability to work exclusively for Louisa Homecare, without undertaking other employment or paid work, subject to applicable local employment law.
15. Mandatory training and compliance: Willingness to complete all mandatory online training required by Louisa Homecare to meet relevant UK domiciliary care standards, CQC expectations and company policies, including assessments and refresher training.

1. Previous experience using Birdie for domiciliary care rostering and administration. 
2. Experience using other UK care management systems, such as CareLineLive or PASS. 
3. Experience building, configuring or developing CRM systems, including workflows, automation, dashboards and reporting. 
4. Experience communicating directly with carers regarding availability, sickness, queries and scheduling concerns. 
5. Experience communicating with clients and families, including handling enquiries and concerns. 
6. Experience preparing rota reports, identifying scheduling gaps and monitoring service delivery. 
7. Experience coordinating care visits across multiple geographical locations, considering travel times and continuity of care. 
8. Experience managing urgent rota changes and emergency cover. 
9. Previous experience working remotely with UK-based management teams.